FAQ MiResource Platform for Providers

• How do I create a profile?

  Welcome to MiResource! 🎉  To get started, use the invitation link or QR code you received to begin setting up your account. Open the Invitation Click the invitation link or scan the QR code sent to you. Create Your Account On the Account Creation page, click Create Account and enter the following information: • First Name • Last Name • Email • Confirm Email • Password Confirm Your Email Once your profile is created, you’ll receive a confirmation email. If it doesn’t showPopular

• What should I do if my invitation link doesn’t work?

  If you’re seeing an error after clicking your invitation link, it’s usually caused by cached data or cookies stored in your browser. Here’s how to clear your cache and cookies depending on your browser: For Chrome, Firefox, Edge, or Internet Explorer **Windows: **Press Ctrl + Shift + Delete **Mac: **Press Command + Shift + Delete Then: Set the time range to All time Check “Cookies and other site data” and “Cached images and files” Click **Clear/DelSome readers

• How to delete my account?

  We’re sorry to see you go — but if you’d like to delete your account, here’s how to do it: Steps to delete your account: Log in and go to My Dashboard, then click Edit Account Scroll down and select Delete My Account *Note: This action will permanently remove yoSome readers

• How can I make my profile more attractive to potential clients/patients?

  Want more visibility and referrals? Here’s what works: Add a professional photo Profiles with a headshot get 97% more engagement — it helps clients feel a sense of trust and connection. Complete every section Make sure your profile includes your specialties, treatment approaches, and accepted payment methods. The more details you give, the more searchable and credible you become! The website displays information about your profile completion. **Write a unique, personal descrSome readers

• How do I update my contact settings?

  The Contact Settings feature lets you designate someone else — like an admin or assistant — to receive email notifications from MiResource on your behalf. To update your contact settings: Log in to your MiResource account On the lower-left side, click Edit Account Next to Notifications, click Change Select Add New Email Enter the email address of the person you’d like to receive notifications. Click Save Changes ![](https://storage.crisp.chSome readers

• How do I add or update a picture on my profile?

  A great profile photo helps build trust — it’s often the first impression you make with potential clients or patients. You can add a photo when you first create your profile. If you skipped that step or want to update your photo later, here’s how: To upload or change your photo: Log in and go to your Dashboard Click Edit Profile Select the General tab Click Change Photo and upload your image ![](https://storage.crisp.chat/users/helpdesk/website/ff3bddf12e4Some readers

• What do I do if I forgot my username or password?

  Forgot your password? Go to theSign Inpage Click Forgot your password? Follow the instructions to receive a reset link via email Don’t see the email? Check your spam or junk folder just in case. Still unsure? Contact us at support@miresource.com — we’re happy to help. 💡 Pro Tip: Want more referrals? You can upgradSome readers

• What if I can’t find my profile?

  Don’t worry — if you started creating a profile but didn’t finish, your information is automatically saved as a draft. It’s not lost! To return to your profile: Go to the Sign In page Click I Have an Account Fill out the form with your email and password, then click “Log in”. You'll be taken to the last place where you entered data. ![](https://storage.criSome readers

• How to update my office address?

  To update your location or add additional offices, follow these steps: Go to your Dashboard Click Edit Profile Select the Location tab You can: Edit your current address Add multiple office locations if you practice in more than one place Choose to hide your full address in search results by checking the “Hide full address in search” box NeedSome readers

• Do I have to receive payments from my clients/patients through your platform?

  Welcome to MiResource! 🎉  To get started, use the invitation link or QR code you received to begin setting up your account. Open the Invitation Click the invitation link or scan the QR code sent to you. Create Your Account On the Account Creation page, click Create Account and enter the following information: • First Name • Last Name • Email • Confirm Email • Password Confirm Your Email Once your profile is created, you’ll receive a confirmation email. If it doesn’t showSome readers

• What is MiResourсe?

  MiResource is a digital platform designed to help people find the right mental health care at the right time. We offer a user-friendly, ADA-compliant directory where individuals can search for providers based on specific needs, preferences, and filters — all from any device. Whether someone’s looking for a therapist who specializes in anxiety, accepts certain insurance, or offers telehealth, MiResource makes the process easier and more accessible. Our goal is simple: to connect people to carFew readers

• How to set up a delegate access feature?

  Delegate access is a feature that allows you to designate someone else to edit your profile. To enable delegate access: Log in to your profile. Click on the “My resources” button. Then click on the “Shared” button. You will be taken to the pop-up windowFew readers

• How do I update my profile?

  If you need to change your profile information, such as adding a new certification or updating your office location, you can make the necessary adjustments in the “Edit profile” menu. To access this page, follow these steps: Log in to your MiResource account. Go to the “My dashboard” page. Click on “Edit profile”. If you need more assistance, feel free to reach oFew readers

• Which of my contact info would be visible on the platform?

  During onboarding (Step 5), you’ll be asked to enter both your email and phone number. While both fields are required, you control what is visible on your public profile. You can choose one contact method to display — either your email or phone number — as your preferred contact. Only that selected option will be visible to users on MiResource. Note: The Online Scheduler is optional and currently in development. Stay tuned for updates! ![](https://storage.crisp.chat/uFew readers

• How do I add my MiResource profile link to my website?

  Adding your MiResource profile link to your website increases your chances of being found by patients in search results. It’s a small step that can have a big impact! Here's how to do it: **Step 1. **Fetch your profile URL on MiResource. You can contact our support team at support@miresource.com and we'll assist you with this step! **Step 2. **Go to your website and add the profile URL. You have 2 ways of doing this: Hyperlinking it. Write a brief explanation like "MiResource profile" selecFew readers

• What if I don’t have time to complete my entire profile at one time?

  No worries — you can save your progress and come back to it anytime. We recommend completing your profile as soon as you can. A fully filled-out profile helps you appear in more searches and increases your chances of connecting with the right clients or patients. To continue editing your profile later: Log in to your MiResource account Go to your Dashboard Click Edit Profile to pick up where you left off ![](https://storage.crisp.chat/users/helpdesk/website/f78f513d33eFew readers

• Premium profile F.A.Q.

  Q: What’s the difference between a premium profile and a regular profile? Premium profiles appear first in search results when they match a care seeker’s criteria. They’re also marked with a “Premium” badge next to the provider’s name. Q: Do I have to pay to be listed on MiResource now? No. Regular profiles will always remain free and searchable on MiResource. Premium profiles are optional. Q: How do I change my payment method? You can update your paymentFew readers

• How do I change my preferred method of communication?

  You can choose which contact information you'd like to display on your profile — such as email or phone — so clients know the best way to reach you. To update your communication preferences: Go to your Dashboard Click Edit Profile Navigate to the Schedule section Under Contact Preferences, check or uncheck the boxes next to the information you'd liFew readers

• Post hospitalization feature

  MiResource now allows you to indicate if you're open to accepting patients who have recently been discharged from the hospital. Whether you reserve weekly slots or have flexible scheduling, this feature helps you communicate your availability more clearly. To update your profile: Log in to your MiResource account Click Edit Profile Go to the ScheduleFew readers

• What if I am uncomfortable treating certain conditions?

  At MiResource, we believe providers should practice within their areas of strength and expertise. That’s why you can indicate conditions you prefer not to treat during profile setup — or at any time afterward. To add treatment exceptions: Go to your Dashboard Click Edit Profile Navigate to the Specialty tab Scroll down to Treatment Exceptions FFew readers

• Can I have all of my contact info visible on my MiResource account?

  Yes! To make all your contact details visible on your MiResource account, leave a check mark below every field with contact information (as shown in the screenshot below). If you need more assistance, feel free to reach out to our Support team at support@miresource.com. 💡 Pro Tip: Want more referrals? You can upgrade to a premium profile anytime. [Learn more [hereFew readers

• What's the reason I can't get past step 5 while onboarding?

  This is often caused by an incorrectly formatted website URL. Example of the correct format: https://www.youtube.com/ Not: youtube.com or www.youtube.com To fix it, copy the full website address (including https://) directly from your browser’s address bar. Still stuck? Share your website URL with us at support@miresource.com — we’ll helpFew readers

• Post hospitalization feature (Video)

  Watch the video below to understand how to add the availability for recently discharged patients to your profile. Post hospitalization feature If you need more assistance, feel free to reach out to our Support team at support@miresource.com. __PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more [here](https://miresource.com/premium?utm_source=supportarticle&utm_medium=supporthub&utm_camFew readers

• How can I make sure that my profile shows that I offer remote care?

  You can indicate your availability for remote care during onboarding or anytime afterward. To set or update your service type: Log in to your MiResource account Go to your Dashboard and click Edit Profile Navigate to the Location section Under Service Type, choose one of the following options: In Person Only Remote Only In Person and Remote ![](https://storage.crisp.chat/users/helpdesk/website/4db8e3414b539000/9b3fe5e0-7e8e-4c44-95b7-25Few readers

• How do I add or update a license on my profile?

  To update your licensing information or add a new license, follow these steps: Log in to your MiResource account Go to your Dashboard Click Edit Profile Navigate to the Credentials section Add or update your license(s) as needed Note: At least one active license is required. If you don’t have a license, you’ll need to provide a reason. If you neeFew readers

FAQ MiResource Platform for Programs Admins

• A guide for Programs admins (pdf)

  Read the guide below to understand how to create profile for one or several programs. If you need more assistance, feel free to reach out to our Support team atsupport@miresource.com. Programs.pdf 4 MB DownloadFew readers

• Registering Programs on MiResource (Video)

  Watch the video below to understand how to register the program. Registering Programs If you need more assistance, feel free to reach out to our Support team at support@miresource.com.Few readers

FAQ MiResource Platform for Group Practice Administrators

• Functionality for Group practice administrators (Video)

  Check the video below to learn how to create a GPA profile and add providers. It's super easy and helpful! Group Practice Administrator If you need more assistance, feel free to reach out to our Support team at support@miresource.com. __PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more [here](https://miresource.com/premium?utm_source=supportarticle&utm_medium=supporthub&utm_campaign=premiSome readers

• A guide for Group practice administrators

  Below is a Group Practice guide that explains how to create a Group Practice profile and invite providers, allowing you to administer their profiles. Click here to download the .pdf file. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. __PS - Did you know you can upgrade your profile to a premium profile for more referrals? LSome readers

• Why do providers receive an email if I'm a Group practice admin?

  Once you’ve entered a provider’s information, they’ll receive an email inviting them to activate their account by creating a login and password. Don’t worry — they’re not required to enter any additional information. As the Group Practice Administrator, you manage the profile setup. The email simply gives the provider access to view their profile or make updates if needed. If you need more assistance, feel free to reach out to our Support team at support@miresource.com.Few readers

• How can I register if we do not provide staff emails to clients?

  No problem — you can still register without displaying email addresses publicly. When setting up a provider profile, you’ll be asked to enter a contact email for account purposes. However, you can choose your preferred contact method, and email does not have to be shown to clients. This allows you to manage communication internally while keeping staff emails private. If you need more assistance, feel free to reach out to our Support team at support@miresource.com.Few readers

• How do I add the Simple Practice widget to my profile?

  The SimplePractice appointment-request widget is a tool that makes it easy for potential clients to view your availability and request an appointment online. Note: The appointment-request widget is only available on the SimplePractice Plus plan. Step 1. Viewing the appointment-request widget To preview your appointment-request widget: Navigate to Settings > Widget on your SimplePractice page Click Preview Widget ![](https://storage.crisp.chat/users/helpdesk/website/166342Popular