FAQ MiResource Platform for Providers

• How do I create a profile?

  Welcome to the MiResource community! To get started, use the invitation link or QR code that has been sent to you to create your profile. Once you're on the "Account Creation" page, click the “Create Account” button and fill in the following details: First name Last name Email Confirm email Password After your profile is created, you will receive an email confirmation. If you don't see it in your inbox, please check your SPAM folder. To ensure future emails from uPopular

• Do I have to receive payments from my clients/patients through your platform?

  Payment isn’t linked to the platform yet, but this option will be available in the future. To choose your payment methods, click on the corresponding forms of payment you accept in your practice. If you accept insurance, select "In-network insurance" and then choose the companies with which you are in-network. If you need more assistance, feel free to contact our Support team atSome readers

• How do I add my MiResource profile link to my website?

  Adding your MiResource profile link to your website increases your chances of being found by patients in search results. It’s a small step that can have a big impact! Here's how to do it: Step 1. Fetch your profile URL on MiResource. You can contact our support team at support@miresource.com and we'll assist you with this step! Step 2. Go to your website and add the profile URL. You have 2 ways of doing this: Hyperlinking it. Write a brief explanation like "MiResource profile" selecSome readers

• What should I do if my invitation link doesn’t work?

  If you are trying to create a profile but encounter an error after clicking the invitation link, it is likely due to cached data and cookies in your browser that need to be cleared. If you're using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox, you can quickly clear the cache and cookies with a keyboard shortcut. Please follow these instructions: Open your browser. a. For Windows: Press Ctrl + Shift + Delete simultaneously on your keyboard to open the appropriate window. b.Some readers

• How to set up a delegate access feature?

  Delegate access is a feature that allows you to designate someone else to edit your profile. To enable delegate access: Log in to your profile. Click on the “My resources” button. Then click on the “Shared” button. You will be taken to the pop-up windowSome readers

• How can I make my profile more attractive to potential clients/patients?

  Our research shows that potential clients are 97% more likely to engage with profiles that include photos and complete information. Make sure yours is fully filled out and includes a professional-looking headshot. Profiles that are frequently updated and have unique descriptions tend to get more referrals. A standout profile can make all the difference. If you need more assistancSome readers

• How to change an email address for notifications?

  Contact settings is a new feature that allows providers to designate someone to receive their email notifications from the platform. To make this change in your profile, log into your MiResource account. On the lower-left side of the screen, select "Edit account." On the next screen, select "Change" next to "Notifications." To add someone else's email, select "Add new email" and enter the email of the person you'd like to receive your notifications. (https://storage.crisp.chat/users/helpdeSome readers

• How do I add or update a picture on my profile?

  We believe profile photos are very important. It's the first step in your connection with potential clients/patients. You will have a chance to add your photo during profile creation. In case you skipped this step or would like to change your profile picture, please follow these steps: Go to "My dashboard" -"Edit profile" -"General" -"Change photo". Done! You're awesome and ready to welcome clients/patients with your smile!  (https://storage.crisp.chat/users/helpdesk/website/ff3bFew readers

• How to delete my account?

  We're sorry to hear that you've decided to leave MiResource. Please know that you're always welcome back! To delete your profile, follow these steps: Go to "My dashboard" page -"Edit account" Then click on "Delete my account." (Note: Deleting means losing access to all your resources.) ToFew readers

• What do I do if I forgot my username or password?

  If you forgot your password, go to the "Sign in" screen, select "Forgot your password?", and follow the instructions provided. You will receive an email with a link to reset your password. If you do not receive the link, please check your spam folder. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know youFew readers

• Which of my contact info would be visible on the platform?

  While onboarding, in step 5, providers are required to fill in both email and phone fields. Although this information is mandatory, you can choose what will be displayed and shown to users of MiResource. You can select one option as your preferred contact (as shown in the screenshot below), which means only your preferred contact will be displayed. Note: Online Scheduler is optional and now is in the development stage. (https://storage.crisp.chat/users/helpdesk/website/166342f1a87f3100Few readers

• What if I don’t have time to complete my entire profile at one time?

  No time to finish your profile? No problem! You can save your progress as you go. We encourage you to return and complete it as soon as you can. The more details you provide, the better your chances of matching with potential clients or patients. Here's how to complete your profile: Log in to your MiResource account Go to the "My Dashboard" page Click on "Edit Profile" (https://storage.crisp.chat/users/helpdesk/website/f78f513d33edf800/4f377ff4-3076-4a09-900e-7910691gpFew readers

• Premium profile F.A.Q.

  Q: What is the difference between a premium profile and a regular profile? Q: Does this mean that now I have to pay to be listed on MiResource? Q: How do I change my payment methFew readers

• What if I am uncomfortable treating certain conditions?

  We believe it's important for providers to practice according to their strengths. On our platform, you can choose certain conditions that are not within your areas of comfort when setting up your account. To do this, follow these steps:                                                                                                             Go to "My dashboard" page -"Edit profile" -"Specialty". Here, you can add exceptions for conditions you do not feel comfortable treating or would pFew readers

• How do I change my preferred method of communication?

  To change your preferred method of communication or make some contact information visible, follow these steps: Go to your Dashboard. Click on “Edit profile”. Go to the Schedule section. Put or delete a check mark below the field you'd like to display or hide on your account. Click "Save changes" to apply the updates. (https://storage.crisp.chat/users/helpdesk/Few readers

• Post hospitalization feature

  Now, you can update your profile to indicate that you're open to accepting new patients after hospitalization. Whether you have reserved weekly appointment slots or if you are flexible to adjust your schedules, now it’s easier to show in your profile that you are prepared to accommodate individuals who have recently been discharged from the hospital. In order to indicate the availability for recently discharged patients, you need to log in to your profile and click on the “Edit profile” button:Few readers

• What is MiResourсe?

  MiResource is an online mental health company that specializes in connecting people with the right mental health care at the right time. Our platform offers a user-friendly, ADA-compliant, searchable database that allows clients/patients to search providers via multiple filters from any device. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profileFew readers

• How to update my office address?

  To update your office location, follow these steps: Go to the "My dashboard" page. Click on "Edit profile". Select "Location". If you have multiple offices, you can add several addresses. If you prefer not to display your full address in the search, you can hide it by checking the "Hide full address in search" option. If you need more assistance, feel free to rFew readers

• What's the reason I can't get past step 5 while onboarding?

  The issue might be caused by the website field not being in the correct web format. For example, youtube.com should be entered as https://www.youtube.com/. To ensure you have the right format, simply copy it from your browser's address bar. Alternatively, you can share your website address with the Support team, and they will be happy to assist you with the correct formatting! (https://storage.crisp.chat/users/helpdesk/website/f1202a9206876000/60b4cbcb-1475-4d24-aa99-33e08015i55rFew readers

• How do I add or update a license on my profile?

  You can update or add a new license by clicking on the "Edit profile" button on your dashboard. Navigate to "Credentials" and then add or update your license(s). Please note that at least one license is required, or you must provide a reason for not having a license. If you need more assistance, feel free to reach out to our Support team at support@miresource.com (mailto:support@mFew readers

• What if I can’t find my profile?

  No worries! This can happen if you created a profile but didn't get a chance to submit the information. The information will be saved as a draft and will not be lost. Follow these steps to complete your profile: Click the “I have an account” button. Fill out the form with your email and password, then click “Log in”. You'll be taken to the last place where you entered data.Few readers

• How do I update my profile?

  If you need to change your profile information, such as adding a new certification or updating your office location, you can make the necessary adjustments in the “Edit profile” menu. To access this page, follow these steps: Log in to your MiResource account. Go to the “My dashboard” page. Click on “Edit profile”. If you need more assistance, feel free to reach oFew readers

• Can I have all of my contact info visible on my MiResource account?

  To make all your contact details visible on your MiResource account, leave a check mark below every field with contact information (as shown in the screenshot below). If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more here (hFew readers

• Post hospitalization feature (Video)

  Watch the video below to understand how to add the availability for recently discharged patients to your profile. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more here (https://miresource.com/premium?utmsource=supportarticle&utmmedium=supporthub&utmcamFew readers

• How can I make sure that my profile shows that I offer remote care?

  When creating a profile, you can choose your preferred way of providing services: "In person only", "Remote only", or "In person and remote". Additionally, you can specify or update this information in the "Edit profile" tab under "Location". If you need more assistancFew readers

FAQ MiResource Platform for Programs Admins

• Registering Programs on MiResource (Video)

  Watch the video below to understand how to register the program. If you need more assistance, feel free to reach out to our Support team at support@miresource.com.Few readers

• A guide for Programs admins (pdf)

  Read the guide below to understand how to create profile for one or several programs. If you need more assistance, feel free to reach out to our Support team atsupport@miresource.com. Programs.pdf 4 MB DownloadFew readers

FAQ MiResource Platform for Group Practice Administrators

• Functionality for Group practice administrators (Video)

  Check the video below to learn how to create a GPA profile and add providers. It's super easy and helpful! If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more here (https://miresource.com/premium?utmsource=supportarticle&utmmedium=supporthub&utmcampaign=premiPopular

• A guide for Group practice administrators

  Below is a Group Practice guide that explains how to create a Group Practice profile and invite providers, allowing you to administer their profiles. Click here to download the .pdf file. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profile for more referrals? LSome readers

• How can I register if we do not provide staff emails to clients?

  No worries! When registering providers, you are asked to input one contact email. However, you’ll have the option to choose your preferred method of contact. This means that, even though the email is added, it won’t be shown to clients. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more here (https://miresource.coFew readers

• Why do providers receive an email if I'm a Group practice admin?

  After you input all the provider's information, they will receive an email to activate their account by creating a login and password. Providers are not required to input any data, as this is all managed by the Group Practice Administrator. If you need more assistance, feel free to reach out to our Support team at support@miresource.com. PS - Did you know you can upgrade your profile to a premium profile for more referrals? Learn more here (https://miresourcFew readers

• How do I add the Simple Practice widget to my profile?

  The SimplePractice appointment-request widget is a tool that makes it easy for potential clients to view your availability and request an appointment online. Note: The appointment-request widget is only available on the SimplePractice Plus plan. Step 1. Viewing the appointment-request widget To preview your appointment-request widget: Navigate to Settings Widget on your SimplePractice page Click Preview Widget (https://storage.crisp.chat/users/helpdesk/website/166342Few readers